Store Policy
Customer Care
At Tray Bien, we prioritize exceptional customer experiences. Our goal is to deliver outstanding service, ensuring satisfaction and loyalty.
Core Values:
1. Respect: Treat customers with dignity and professionalism.
2. Empathy: Understand and address customer concerns.
3. Responsiveness: Promptly resolve issues and respond to inquiries.
4. Quality: Provide high-quality products and services.
Policy Guidelines:
1. Communication: - Respond to customer inquiries within 24 hours. - Clearly explain products, services, and policies.
2. Order Management: - Process orders efficiently and accurately. - Notify customers of delays or issues.
3. Returns and Refunds: - Accept returns within [time frame, e.g., 20 days]. - Issue refunds or replacements promptly.
4. Complaint Resolution: - Acknowledge and address complaints promptly. - Resolve issues fairly and efficiently.
5. Feedback: - Encourage customer feedback. - Use feedback to improve services.
Customer Support Channels:
1. Email: info@tray-bien.com
3. Website: Contact Form
Resolution Process:
1. Initial Response: Acknowledge customer concerns within 24 hours.
2. Investigation: Gather information to resolve the issue.
3. Resolution: Provide a solution or explanation.
4. Follow-up: Ensure customer satisfaction.
Continuous Improvement:
We regularly review and refine our customer care policy to ensure exceptional service.
Contact Us:
For any concerns or feedback, please reach out to our dedicated customer care team. Email: info@tray-bien.com. Thank you for choosing Tray Bien.
Privacy Policy
At Tray Bien, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (https://www.tray-bien.com).
Information Collection:
We collect information from you when you:
1. Place an order
2. Register for an account
3. Subscribe to our newsletter
4. Contact us through our contact form
5. Interact with our website
Types of Information Collected:
1. Personal Information:
-Name
-Email address
-Phone number
-Shipping and billing addresses
2. Non-Personal Information:
-IP address
-Browser type
-Operating system
-Pages visited
Use Of Information:
We use your information to:
1. Process and fulfill orders
2. Communicate with you (e.g., order updates, promotions)
3. Improve our website and services
4. Conduct market research and analysis
Disclosure of Information:
We may share your information with:
1. Payment processors
2. Shipping providers
3. Marketing service providers
4. Analytics tools
Security Measures:
We implement reasonable security measures to protect your data, including:
1. SSL encryption
2. Secure payment processing
3. Regular software updates
Cookies and Tracking:
We use cookies to:
1. Enhance user experience
2. Track website usage
3. Target advertising
Your Rights:
1. Access and correct your personal information
2. Unsubscribe from our newsletter
3. Request deletion of your account
Changes to This Policy:
We reserve the right to update this Privacy Policy at any time.
Contact Us:
For questions or concerns, please contact us at info@tray-bien.com or our contact form.
Wix Specific Clauses:
As we are using Wix to host our website, Wix may collect and store information about your visit. Please review Wix's Privacy Policy.
Payment Methods
- Wix payments
- Apple Pay
- Google Pay