Shipping & Returns
Shipping Policy
Orders will ship within 3 business days, unless notified otherwise, via regular ground service. Customers will receive an email with tracking information at the time of shipment.
At Tray Bien, customer satisfaction is our top priority. If you have any questions about our shipping process, please feel free to contact us.
Return Policy
Returns are allowed within 20 days upon receipt of product. Please email info@tray-bien.com or contact us via our contact form for a return authorization. Returns must be in new condition. Returns that adhere to our Return Policy will be refunded the full purchase. We will provide you with a return label and charge a return fee of $10.
We want you to be completely satisfied with your purchase from Tray Bien. If for any reason you are not happy with your product, we offer a straightforward return and exchange policy. Whether you've changed your mind or are dissatisfied with a product, we are here to assist you every step of the way.
Our aim is to build trust and reassure our customers that they can shop with confidence at Tray Bien. If you require further assistance regarding returns or exchanges, please don't hesitate to reach out to our team.